telyx
Features
Open beta — free for early teams

Support
without
the telecom tax.

Telyx is the browser-native support suite for SaaS teams. Audio, video, chat, IVR, voicemail and AI routing — all on Cloudflare's edge. Zero phone numbers. Zero metadata leaks.

840+ teams onboarded this month
Telyx Support Dashboard
12
Active calls
48s
Avg wait
97%
CSAT score
JL
Jamie Lee
Screen share active
Live
AP
Alex Patel
AI routed to Billing
Queue 2
SM
Sara Muller
Voicemail transcribed
Done
Audio & Video Calls✦ Real-time Chat✦ Remote Assistance✦ IVR Routing✦ Voicemail + AI Transcripts✦ AI Triage✦ Callback Queuing✦ Analytics✦ Audio & Video Calls✦ Real-time Chat✦ Remote Assistance✦ IVR Routing✦ Voicemail + AI Transcripts✦ AI Triage✦ Callback Queuing✦ Analytics✦
Everything you need

The complete support suite

Ten integrated features. One lightweight script tag. No telecom carrier required.

Audio & Video Calls

Pure WebRTC calls via ephemeral UUIDs. Under 200ms latency. Up to 10 participants. No phone numbers ever.

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Chat Support

Real-time threaded chat with file sharing, emojis, and one-click escalation to audio or video. All in one session.

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Remote Assistance

Screen share plus live annotations. Agents draw arrows and overlays on the user's browser with zero downloads.

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IVR & Smart Routing

Browser-based interactive menus. Route via keypad or voice. No carrier, no PBX, no exposure.

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Voicemail + Transcripts

Auto-transcribe offline voicemails with Workers AI (Whisper). Deliver summaries to Slack or email instantly.

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AI-Powered Routing

Chatbot triage before human involvement. Cuts agent workload by 30%. Knowledge base integration included free.

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Callback Queuing

Virtual queue with auto-callback when agents free up. Average hold time drops 50%. No phone numbers ever.

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Analytics Dashboard

Sentiment trends, drop-rate heatmaps, and queue health — all anonymized. Export to Google Sheets or Notion.

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Privacy-First Core

Ephemeral IDs, IP masking via TURN, one-click data deletion, GDPR/CCPA out of the box on every plan.

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$7
per agent/mo (annual)
<200ms
global call latency
0
phone numbers required
300+
Cloudflare edge nodes

One script tag. Full support stack.

Embed Telyx in any SaaS dashboard or website in under 10 minutes.

// add to your <head>
<script src="https://cdn.telyx.io/v1.js"
data-key="YOUR_KEY"></script>

Ready to ditch the telecom tax?

Start free. No credit card. Cancel anytime.

Feature

Title

How it works

Real-world use case

Explore more features

Pricing

Simple, honest pricing.

No carrier fees. No privacy tax. No hidden overages. Start free forever.

Free
$0 forever
No credit card required
  • 1 agent seat
  • 500 minutes/month
  • Audio & video calls
  • Basic chat
  • Voicemail
  • IVR Routing
  • AI Triage
  • Analytics
⭐ Most Popular
Pro
$7/agent/mo
billed annually · up to 50 agents
  • Everything in Free
  • Unlimited minutes
  • Full IVR routing
  • AI-powered triage
  • Analytics dashboard
  • Remote assistance
  • Callback queuing
  • Custom compliance

No credit card required

Enterprise
$37/agent/mo
billed annually · unlimited agents
  • Everything in Pro
  • Custom compliance
  • Priority SLA
  • Unlimited agents/queues
  • Custom integrations
  • SSO / SAML
  • Dedicated onboarding
  • 99.99% uptime SLA
Usage-Only
$5/mo base
+ $0.0008 per minute A/V
  • No per-agent fees
  • Unlimited queue capacity
  • Zero setup fees
  • All core features
  • Ideal for seasonal teams
  • AI Triage
  • Advanced analytics

ROI in numbers

A 5-agent Pro team costs $420/year (annual) — vs $6,000+ on comparable suites. That's before GDPR fine avoidance of $10,000+.

Have questions?

Comparison

Why teams switch to Telyx

Side-by-side with the platforms you're probably overpaying for.

Feature
Telyx Pro$7-9/agent
Twilio Flex
~$150/agent
Zendesk Talk
~$55/agent
RingCentral
~$40/agent
Dyte
Usage-based
Daily.co
Usage-based
Audio & video calls
Zero phone numbers required
Screen share + annotationsScreen onlyScreen onlyScreen only
AI routing (no add-on)+$40/user
Voicemail + AI transcriptionCustom build
Callback queuing (built-in)Custom build
No carrier metadata exposure
GDPR/CCPA out-of-the-boxManual setupAdd-onPartial
1-line embed (no SDK)SDK requiredSDK required
Unlimited minutes (flat rate)

Competitor pricing from public rate cards, Q1 2026. AI add-ons excluded from competitor totals.

5-agent team — annual cost

What you'd pay to run 5 agents with comparable full features for 12 months.

Telyx Pro
$420
$7 × 5 × 12
Dyte
~$1.2k
usage est.
RingCentral
~$2.4k
$40 × 5 × 12
Zendesk
~$3.3k
$55 × 5 × 12
Twilio Flex
~$9k
$150 × 5 × 12

Deep-dive: category by category

Privacy & Compliance

Telyx

All calls use ephemeral UUIDs — no carrier metadata generated ever. IP masking via TURN. One-click deletion. GDPR & CCPA on every plan including Free with no add-ons or legal surcharges.

Competitors

Twilio, Zendesk Talk, and RingCentral all bridge through PSTN, creating carrier logs. GDPR compliance requires manual setup or paid add-ons. Dyte and Daily.co have no built-in compliance tooling.

AI Features

Telyx

Workers AI powers voicemail transcription (Whisper) and smart routing triage — both included in Pro at no extra cost. Cuts agent workload by 30% before any human is involved.

Competitors

Zendesk AI Copilot adds ~$40/user/month. Twilio requires building a custom AI pipeline. RingCentral limits AI to transcription on higher tiers. Dyte and Daily.co have no native AI at all.

Developer Experience

Telyx

A single <script> tag is all you need. Auto-pulls user context with consent. White-label with one config option. Average setup under 10 minutes.

Competitors

Twilio Flex requires React SDK, Flex plugins, and Twilio Studio — typically 2-8 hours minimum. Dyte and Daily.co require SDK installation, auth setup, and client-side component integration.

FAQ

Frequently asked
questions.

Everything you need to know before getting started.

General
Telyx is a browser-native customer support suite with audio/video calls, real-time chat, screen sharing, IVR routing, voicemail, AI-powered triage, callback queuing, and analytics. It runs entirely over WebRTC and Cloudflare's edge — no phone numbers, no telecom carriers, and no metadata exposure.
Three key differences: (1) No telecom — all calls use WebRTC, so there are zero phone numbers, carrier logs, or PSTN metadata generated. (2) Price — Telyx Pro costs $7-9/agent vs $55-150 on Zendesk/Twilio. (3) Simplicity — one script tag and you're live in under 10 minutes.
SaaS teams, e-commerce operators, and any company running support from a browser-based dashboard. Especially useful for teams frustrated with Twilio/Zendesk costs, or with privacy-sensitive customers (FinTech, healthcare, legal) who can't risk telecom metadata exposure.
Privacy & Compliance
Yes, on every plan including Free. Calls use ephemeral UUIDs not phone numbers. IPs are masked via TURN relay servers. We provide one-click data deletion. There are no carrier metadata logs to subpoena. No add-ons or legal surcharges required.
Live calls are processed ephemerally — no recording unless you explicitly enable voicemail for offline agents. Voicemails are stored in your isolated Cloudflare R2 bucket. You control retention and deletion. We never access voicemail content for any purpose other than AI transcription if enabled.
In Anonymous Mode, callers connect without any identifying information collected — no name, no email, no IP (masked via TURN). The session is identified only by a random UUID that expires when the session ends. Ideal for sensitive support contexts like FinTech or healthcare.
Technical
Add one script tag to your HTML head: <script src="https://cdn.telyx.io/v1.js" data-key="YOUR_KEY"></script> The widget automatically detects logged-in user context, renders a support button, and handles all WebRTC negotiation. Setup under 10 minutes — no npm install, no webpack config.
Built entirely on Cloudflare's developer platform: Workers (serverless compute + WebSocket), R2 (voicemail storage), D1 (SQLite edge database for routing logic), STUN/TURN (WebRTC NAT traversal), SFU (multi-party calls), and Workers AI (transcription + triage). No traditional servers, no AWS bills.
Yes. WebRTC is natively supported in Chrome, Safari, Firefox, and Edge on iOS and Android. Callers can audio/video call and chat without any app download. Screen sharing requires desktop browsers (iOS/Android OS restrictions), except on Android Chrome.
Pricing & Plans
You'll get email alerts at 80% and 100% usage. After 500 minutes, new calls will receive a "queue full" message until the next billing cycle resets. We don't auto-charge overages. Upgrade to Pro anytime for unlimited minutes, effective immediately.
Yes. Upgrades are pro-rated and take effect immediately. Downgrades start at the next billing cycle. No cancellation fees — cancel any time and retain access until your period ends.
Yes. 50% off Pro for YC-backed startups (first 12 months), verified non-profits, and academic institutions. Contact hello@telyx.io with proof of eligibility. We also have a referral program crediting $15/agent for each new paid team you refer.

Still have questions?

Our team replies within one business day.

About Telyx

Built for the
browser era.

Telyx was born from a frustrating realization: the best SaaS support tools still depend on 100-year-old telecom infrastructure. We decided to fix that.

300+
Edge nodes globally
$0
Carrier fees, ever
10min
Average setup time
100%
WebRTC, no PSTN

Why we built this

Modern SaaS teams deserve a support stack that matches their architecture. Yet the dominant tools — Twilio, RingCentral, Zendesk Talk — all bridge calls through PSTN infrastructure, exposing customer metadata to carrier logs and third-party data brokers.

We built Telyx on Cloudflare Workers and pure WebRTC to route every call, chat, and screen-share through the internet — never the phone network. Your customers' data stays ephemeral, on-edge, and under your control.

The result: a 10-feature support suite that costs less than a team lunch, installs in minutes, and respects the privacy of every user who clicks "Get Help."

Our principles

Privacy is non-negotiable

Ephemeral IDs, IP masking, and one-click data deletion are default — not add-ons.

Simple by design

One script tag. No carrier contracts. No SDK maze. The best infrastructure is the kind you forget about.

Edge-first performance

Every call processed at the nearest Cloudflare node. Sub-200ms latency globally. No central servers to fail.

A small team with a big conviction

We're engineers, security researchers, and ex-telco operators who got tired of the status quo. Building the support layer the internet deserves.